Voice
Understands intent, speaks naturally, and adjusts tone in real time – delivering human-level conversations over the phone
AI Agents That Perform Like Your Best Team Members. Deploy, monitor, and optimize your agent workforce at scale.
We don't just support your region – we obsess over getting it right. Language, culture, context – tuned precisely to your company.
"Lussent is proof of the talent and energy in Latam today. Collaborating with their team means moving fast, meeting high standards, and seeing scalable ideas come to life—an approach that supports Latam enterprises in becoming globally competitive."
Lussent was built entirely with AI at its core, not with legacy IVRs or decision trees. Just a platform that replaces human agents at scale from day zero.
Understands intent, speaks naturally, and adjusts tone in real time – delivering human-level conversations over the phone
Engages customers naturally over chat and messaging – answering questions, resolving issues, and performing tasks with clarity and context.
Reads and responds with human-level nuance and delivers clear, accurate, and context-aware answers, ensuring every email thread is closed with clarity.
With AI expected to take on 80% of customer interactions, Lussent AI agents redefine service with natural human conversations on every channel, in every language.
"Just to confirm, are you looking to schedule an appointment with the doctor for early next week? I want to make sure I have the details correct."
Consolidated Platform
Configure complex behavior, guardrails, and decision logic for global enterprise scale.
Design and test agents in a unified environment with complete control over persona, logic, and compliance.
Equip agents with pre-built skills for ERP integration, multi-party scheduling, and vertical-specific workflows.
Real-time monitoring and automated quality scoring for every session, providing deep insights into agent behavior.
Ensure production-level quality with unified oversight for every agent interaction.
Run simulated interactions to validate policies in advance, ensuring agents are ready for real customer conversations.
Track every update with full history and intelligent suggestions for refining and deploying with confidence.
Automatically detect recurring patterns and flag issues early, resolving them before they impact service.
| Date | Customer | Duration |
|---|---|---|
| 01/09/2026 16:45 | +55 11 98765-4321 | 2m 10s |
| 01/09/2026 15:30 | +55 21 97645-9283 | 3m 55s |
| 01/09/2026 14:16 | +55 31 98530-4920 | 1m 50s |
Operational control for every agent in production with real-time conversation intelligence.
Access full transcripts and AI-generated summaries so you can review sessions end-to-end and ensure quality.
View live performance metrics in clear dashboards that give leaders full visibility into usage and efficiency.
Receive notifications based on pre-defined triggers, ensuring issues are addressed before they impact service.